Our terms-condition & policy
These Terms of Service ("Terms") govern your access and use of the Ease Dispatch Software ("The Services"). Your access to and use of the Services is conditioned on your acceptance of and compliance with these Terms. By accessing or using the Services you agree to be bound by these Terms.
The Terms form a legally binding agreement between you and Ease Dispatch in relation to your use of the Services. It is important that you take the time to read them carefully.
In order to use the Services, you must firstly agree to the Terms. You may not use the Services if you do not accept the Terms.
You can accept the Terms by simply using the Services. You understand and agree that Ease Dispatch will treat your use of the Services as acceptance of the Terms from that point onwards.
If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of this Agreement and the remainder of the provision in question will not be affected.
This Software, any content contained herein and any contract brought into being as a result of usage of this Software are governed by and construed in accordance with law of the jurisdiction specified in the clause below and the parties to any such contract agree to submit to the exclusive jurisdiction of the courts as specified. All contracts are concluded in English. These terms and conditions do not affect your statutory rights.
You understand and agree that if you use the Services after the date on which the Terms have changed, Ease Dispatch will treat your use as acceptance of the updated Terms.
You should check the Terms regularly for changes.
You must not misuse this Software. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "Spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Software. Breaching this provision would constitute a criminal offense under the Information Technology ACT (Cyber Crime Act). Ease Dispatch will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Software or to your downloading of any material posted on it, or on any Software linked to it.
Access to this Software is permitted on a subscription basis, and we reserve the right to withdraw or amend the Services with 7 days notice on an email provided to register an account. We will not be liable if for any reason this Software is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Software.
The content of the Software is protected by intellectual property rights and you acknowledge that the intellectual property rights in the material and content supplied as part of the Software shall remain with us only.
You may use as service and other downloadable items displayed on the Software subject to the condition that the material may only be used for personal non-commercial purposes. Copying or storing the contents of the Software/System is expressly prohibited.
You may retrieve and display the content of the Software on a computer screen or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Software.
You further acknowledge that any other use of the material and content of this Software is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
No license is granted to you in these Conditions to use any trademark of Software Address or its affiliated companies.
Goods and services sold by us may be subject to copyright, trademark or other intellectual property rights in favor of third parties. We acknowledge those rights.
Ease Dispatch is a dispatch/online booking software for taxi or private hire services to the general public, and accordingly is not registered as an operator of taxi or private hire services.
The cab office is responsible for reviewing and accepting the terms and conditions before subscribing. Because bookings are made between the cab office the customer, any questions or complaints should be made to the cab office directly. To cancel or amend a booking, customers must contact the cab office directly.
Even though we ensure that the companies we work with have all necessary licenses, consents and permissions required for it lawfully to perform the service, we take no responsibility of the final service provided by The Service Provider. Ease Dispatch is providing online booking and dispatch software/system to manage bookings, and the service may be withdrawn at any time.
Ease Dispatch uses a number of SMS gateways to verify drivers' and passengers' phone number as well as email services to communicate with drivers and passengers (further Communication Providers). Expenses on SMS and email communications are billed on your (customer's) account monthly in addition to the service costs. Ease Dispatch does not charge any additional overhead on the prices of Communication Providers. Ease Dispatch work with other third party service provider to implement some of features, and that will be billed by your(customer's) independently, Ease Dispatch takes no responsibilities of the service provided by third party provider.
Customers will pay a monthly subscription for the use of Ease Dispatch ; the amount varies according to the level of service requested, unless otherwise is agreed upon and confirmed by both parties in the written and signed mutual agreement. The fee for customer journeys shall be set by each cab offices according to their rates. We take no responsibility of the final price charged by The Service Provider.
Customers signed-up on "per order" plan, meaning that they pay for each order done via Ease Dispatch system, will be charged on pay-as-you-go basis, meaning that an "order" fee will be paid by customer based on their subscription. An "order" fee is taken once customer start their subscription with us.
If you cancel your services, your cancellation takes effect on your next billing cycle. This means we won't be able to refund you for any unused portion of your services.
Items eligible for a refund will be issued to the method of original payment.
It may take up to a few days for Ease Dispatch to process your cancellation or plan change, but all cancellations and changes will be effective next billing cycle/date that Ease Dispatch receives your change request.
In case refund is made anyways, it can not exceed 60% of total payments for all periods to avoid frauds.
Ease Dispatch will under no circumstance be liable for indirect, special, or consequential damages including any loss of business, revenue, profits, or data in relation to your use of the Software. Nothing within this Agreement will operate to exclude any liability for death or personal injury arising as result of the negligence of Ease Dispatch , its employees or agents.
The failure of Ease Dispatch to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. In the event that any provision of these Terms is held to be invalid or unenforceable, the remaining provisions of these Terms will remain in full force and effect.
Ease Dispatch shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any aspect of this Software.
These terms and conditions are to be construed in accordance with the laws of India and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Indian courts.
We may revise these Terms from time to time, the most current version will always be at easedispatch.com/terms.html.
Do you have any thoughts or questions about these Terms? If so, please, let us know.